eleksistoto Platform Privacy Notice

This page describes what we collect when you use eleksistoto and how we keep that data protected. We take your privacy seriously and are committed to handling your personal information in compliance with applicable data protection regulations. Our policy explains what we collect, how we use it, who we share it with, and what rights you have over your data.

When you register an account on eleksistoto, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, or e-wallet, or place wagers on Liga 1, Piala AFF, or other markets, we collect certain information to operate our sportsbook and live-dealer services. We use that information to verify your identity, process your transactions, prevent fraud, and improve your experience on our platform.

Our privacy practices reflect the requirements of the jurisdictions where eleksistoto operates. If you have questions about how we handle your data, our contact information appears at the end of this notice.

What Data We Collect on eleksistoto

We collect your personal information in several ways when you use eleksistoto. During account registration, we ask for your name, email address, date of birth, and phone number. We use these details to create your account and communicate with you about your account status, promotions, and service updates.

When you deposit funds on eleksistoto, we collect payment information including your bank or digital wallet details, transaction amounts, and timestamps. This allows us to process your deposit, verify the transaction, and maintain accurate account records. We do not store your full banking credentials—we rely on encrypted payment gateways and trusted processors to handle sensitive card or bank information.

We also collect data about your activity on eleksistoto—your betting history, game sessions, login times, and device information. This helps us detect suspicious activity, improve our services, and personalize your experience. Your IP address, browser type, and operating system are recorded when you access our platform.

How We Use Your Data on eleksistoto

Our primary use of your data is to operate eleksistoto and deliver the services you request. We verify your identity to comply with legal requirements and prevent fraud. We process your deposits and withdrawals using your financial information, and we calculate your cashback, tier progression, and promotional eligibility based on your activity history.

Account management

We use your contact details to send login confirmations, password resets, and account notifications.

Payment processing

We use banking and payment information to deposit funds, withdraw winnings, and reconcile transactions.

Marketing communications

We may email you about promotions, loyalty rewards, and new features, which you can opt out of at any time.

We use your activity data to prevent fraud, detect account takeovers, and comply with anti-money-laundering regulations. We analyze patterns to identify suspicious transactions and protect your account. We also use aggregated, anonymized data to improve eleksistoto's performance, understand user preferences, and develop new features.

Third Parties and Data Processors on eleksistoto

We work with trusted third-party service providers to operate eleksistoto. Our payment processors handle deposits and withdrawals; they receive your banking details to facilitate transactions but cannot use that data for their own purposes. These processors are subject to strict confidentiality agreements and data protection standards.

We may share your data with regulatory authorities, law enforcement, or legal entities if required by law or to protect against fraud. We do not sell your personal data to marketing companies or advertisers. We do not share your data with unaffiliated third parties for their marketing purposes.

Our servers and infrastructure may be located outside your jurisdiction—for example, in data centres operated by cloud providers in Singapore, Australia, or other regions. Your data in transit and at rest is encrypted to protect against unauthorized access.

Your Rights on eleksistoto

You have the right to access the personal data we hold about you. You can request a copy of your data by contacting our support team. We will provide this information within a reasonable timeframe, free of charge unless the request is excessive or unfounded.

You have the right to correct inaccurate or incomplete data. If your contact details or personal information change, update them in your account settings. If you identify an error, contact our support team and we will correct it promptly.

You have the right to object to certain uses of your data, including marketing communications. You can opt out of promotional emails by clicking the unsubscribe link in any email or adjusting your preferences in your account settings.

Cookies and Tracking on eleksistoto

eleksistoto uses cookies to enhance your experience. Session cookies keep you logged in while you use the platform; these expire when you close your browser. Persistent cookies remember your preferences across visits, reducing the need to re-enter information.

We use analytics cookies to understand how you interact with eleksistoto—which features you use, how long you spend on pages, and what devices you access from. This information helps us improve our platform and user experience. These cookies do not identify you personally; they track aggregate usage patterns.

You can control cookies through your browser settings. Disabling cookies may limit some functionality on eleksistoto, such as staying logged in. We recommend enabling cookies for optimal experience across our sportsbook, live-dealer tables, and slot games.

Data Retention and Security on eleksistoto

We retain your personal data as long as your account is active and for a reasonable period afterward to comply with legal obligations. Identity documents and transaction records may be retained for longer periods under anti-money-laundering regulations, typically five to seven years.

We protect your data using industry-standard SSL encryption, firewalls, and secure servers. Your password is hashed and salted before storage—we do not store passwords in plain text. Access to your data is restricted to authorized eleksistoto staff who need it to perform their duties.

Despite our security measures, no system is completely immune to breaches. If we experience a data breach affecting your personal information, we will notify you promptly as required by law and provide guidance on protective steps you can take.

Contact Us About Privacy on eleksistoto

If you have questions about our privacy practices or want to exercise your data rights, contact our privacy team via in-app messaging, email, or through the FAQ section on eleksistoto. We will respond to your inquiry within a reasonable timeframe, typically within ten business days.

Members across Jakarta, Surabaya, Bandung, Medan, and Semarang can reach our support team through the same channels. We commit to addressing your privacy concerns promptly and fairly.

eleksistoto's services are available only in jurisdictions where our operations comply with applicable law. By using our platform, you consent to the data practices described in this notice. If you do not agree with our privacy practices, please do not use eleksistoto.